Terms of Service

Last updated: June 2025

Welcome to PactPass

These terms explain how you can use PactPass, our social password recovery service. We've written them in plain English to make them easy to understand. By using PactPass, you agree to these terms.

What PactPass Does

PactPass helps you securely store and recover your important secrets using social recovery. Here's how it works:

• Secret Splitting: Your secrets are split into encrypted pieces
• Guardian Network: You choose trusted people to hold these pieces
• Recovery Process: If you lose access, your guardians can help you recover your secrets
• Zero-Knowledge: We never see your actual secrets - everything is encrypted on your device

Your Account

Creating an Account

To use PactPass, you need to create an account. When you do:

• Choose a unique username
• Create a strong password (we recommend using a password manager)
• You must be at least 13 years old
• Provide accurate information

Account Security

You're responsible for keeping your account secure:

• Keep your password safe - Don't share it with anyone
• Choose trustworthy guardians - They'll help you recover your secrets
• Tell us about suspicious activity - Contact us if something doesn't look right
• Update your information - Keep your account details current

How to Use PactPass Responsibly

What You Can Do

• Store your personal passwords and other secrets
• Share encrypted secret pieces with people you trust
• Use the recovery process when you lose access to your account
• Export your data if you want to switch to another service

What You Can't Do

• Illegal activities: Don't use PactPass for anything against the law
• Harmful content: No storing or sharing content that could harm others
• System abuse: Don't try to break or overwhelm our systems
• Impersonation: Don't pretend to be someone else
• Spam or harassment: Don't send unwanted messages to other users

Service Availability

Uptime and Maintenance

We work hard to keep PactPass running smoothly, but sometimes things happen:

• Scheduled maintenance: We may need to take the service offline for updates
• Unexpected downtime: Technical issues can sometimes cause outages
• We'll communicate: We'll let you know about planned maintenance when possible

Service Changes

We may update PactPass from time to time to add features or improve security. We'll notify you of major changes that affect how you use the service.

Important Limitations

What We're Not Responsible For

While we do our best to provide a secure service, there are some things beyond our control:

• Guardian reliability: We can't control whether your guardians respond to recovery requests
• Device security: We can't protect secrets on compromised devices
• User mistakes: We can't recover secrets if you lose access to your account and all your guardians
• Third-party services: We're not responsible for other services you use with PactPass

Liability Limits

PactPass is provided "as is." We limit our liability to the maximum extent allowed by law. This means we're not responsible for indirect damages, lost profits, or other consequential losses. Our maximum liability is limited to the amount you've paid us in the past 12 months.

Ending Your Account

If You Want to Leave

You can delete your account anytime:

• Use the "Delete Account" option in your settings
• We'll remove your personal data (see our Privacy Policy for details)
• Your guardians will be notified that you're no longer using the service
• Some data may be kept for legal or security reasons

If We End Your Account

We may suspend or terminate accounts that:

• Violate these terms
• Engage in illegal activities
• Pose a security risk to other users

We'll give you reasonable notice when possible, but may act immediately if there's a serious violation or security threat.

Changes to These Terms

We may update these terms occasionally. When we do:

• We'll notify you: Through email or a notice in the app
• You'll have time to review: Major changes won't take effect immediately
• You can leave: If you don't like the changes, you can delete your account
• Continued use means acceptance: Using PactPass after changes means you agree to the new terms

Disputes and Legal Stuff

Resolving Problems

If you have a problem with PactPass:

1. Contact us first: Email us at support@pactpass.com
2. We'll work together: Most issues can be resolved through discussion
3. Mediation: If needed, we can try mediation before going to court

Governing Law

These terms are governed by the laws of [Jurisdiction]. Any legal disputes will be resolved in the courts of [Jurisdiction].

Intellectual Property

Your Content

• You own your secrets: Your passwords and private keys belong to you
• We don't claim ownership: We only store encrypted pieces to provide the service
• You can take them with you: Export your data anytime

Our Service

• We own PactPass: The software, design, and branding are ours
• You get a license: To use the service according to these terms
• Respect our rights: Don't copy, modify, or redistribute our software

Contact Us

Quick Summary (Not Legally Binding)

These terms are written in plain English to help you understand your rights and responsibilities. If you need clarification on anything, please contact us.