Refund Policy
Last updated: June 2025
Our Promise to You
We want you to be completely satisfied with PactPass. If you're not happy with our service for any reason, we'll give you a full refund. No questions asked, no complicated process, no time limits.
Simple Refund Promise
Any reason. Any time. Full refund. If you're not satisfied with PactPass, we'll refund your money completely.
Who Can Get a Refund
Anyone who has paid for PactPass can request a refund:
- Individual subscribers: Monthly or annual plans
- Team accounts: Business or family plans
- One-time purchases: Any premium features or add-ons
- Gift subscriptions: Either the purchaser or recipient can request a refund
Why We Offer Unlimited Refunds
We believe in our service, and we want you to feel confident trying PactPass:
- No risk to try: You can test PactPass without worrying about losing money
- We're confident: We believe you'll love the service once you try it
- Fair business: If we're not providing value, you shouldn't have to pay
- Trust building: We want a relationship based on satisfaction, not contracts
Common Refund Reasons (All Valid)
You don't need to justify your refund request, but here are some common reasons people ask for refunds:
- Service doesn't meet expectations: Not what you were looking for
- Technical issues: Problems that interfere with using the service
- Found an alternative: Decided to use a different solution
- Budget changes: Need to cut expenses
- No longer needed: Your situation changed
- Accidental purchase: Signed up by mistake
- Just not satisfied: Any other reason or no reason at all
How to Request a Refund
Three Easy Ways
1. Self-Service (Fastest)
- Log into your PactPass account
- Go to Account Settings → Billing
- Click "Request Refund"
- Confirm your request
2. Email Us
- Send an email to support at pactpass.com
- Include your account email or username
- Subject: "Refund Request"
- No explanation needed, but feel free to share feedback
3. Live Chat
- Use the chat widget on our website
- Tell us you'd like a refund
- We'll process it immediately during the conversation
What Happens Next
Processing Timeline
| Step | Timeframe | What Happens |
|---|
| Request Received | Immediately | We confirm your refund request |
| Processing | Within 24 hours | We initiate the refund with our payment processor |
| Bank Processing | 1-5 business days | Your bank or card company processes the refund |
| Money Back | 2-7 business days total | Refund appears in your account |
Account and Data
When you request a refund, here's what happens to your account:
- Immediate access: You keep access until your current billing period ends
- Data export: We'll help you export your data before closing the account
- Guardian notification: Your guardians will be notified that you're leaving
- Secure deletion: After the grace period, your data is securely deleted
- Reactivation: You can always sign up again later if you change your mind
Payment Method Details
Credit/Debit Cards
- Refund method: Back to the original card
- Processing time: 2-5 business days typically
- Expired cards: May take longer, contact your bank if needed
PayPal
- Refund method: Back to your PayPal account
- Processing time: Usually 1-2 business days
- Notification: PayPal will email you when the refund is complete
Bank Transfers
- Refund method: Direct deposit to your bank account
- Processing time: 3-7 business days
- International: May take up to 10 business days
Special Situations
Gift Subscriptions
If you received PactPass as a gift:
- You can request a refund just like any other user
- The refund goes back to the original purchaser's payment method
- We'll notify the gift giver that a refund was requested
- No judgment - sometimes gifts just aren't the right fit
Partial Refunds
We typically offer full refunds, but sometimes partial refunds make sense:
- Annual plans: We can prorate based on unused time if you prefer
- Add-on features: Refund just the add-on while keeping the base service
- Downgrade option: Sometimes switching to a cheaper plan works better than a full refund
Questions and Support
Before You Refund
Having issues? We're here to help! Sometimes a quick conversation can solve problems and save you the hassle of switching services.
But if you still want a refund after we try to help, that's completely fine too.
Common Questions
Q: Is there really no time limit?
A: Correct. Whether you signed up yesterday or a year ago, you can get a full refund.
Q: Do I need to give a reason?
A: Nope. Though we appreciate feedback to help us improve, it's not required.
Q: Can I get a refund and keep using the service?
A: No, a refund means canceling your subscription. But you keep access until your current billing period ends.
Q: What if I change my mind after requesting a refund?
A: Contact us quickly! If we haven't processed it yet, we can cancel the refund request.
Contact Us
Refund Requests: support at pactpass.com
Live Chat: Available on our website during business hours
Self-Service: Account Settings → Billing → Request Refund
We respond to refund requests within 24 hours, usually much faster.
Our Commitment
We mean it: This isn't marketing speak. We genuinely want you to be happy with PactPass. If you're not, we want to make it right with a full refund.
We'd rather have fewer customers who love our service than more customers who feel stuck with us.
This refund policy reflects our commitment to customer satisfaction. If you have any questions about refunds, don't hesitate to reach out.